Terms And Conditions of Commercial Sale

All orders placed on this website are subject to this actual terms and conditions of commercial sale. These terms and conditions of commercial sale are valid only for products bought on the website www.smartshop.tibtech.com and these are applicable as none other condition exists. 

TIBTECH Innovations is free to adapt or to modify these terms and conditions of commercial sale at anytime.

During the order, all banking transactions require the complete agreement and acceptation of these terms and conditions of commercial sale which are presented online on www.smartshop.tibtech.com.

 

 

1. THE PURCHASER

The purchaser confirms being a natural person, ageed of 18 years old or more and have the legal capacity or being holder of a parental permission that allow the Purchaser to place an order on the web site. While the registration of Purchaser's personal details in the section "My Account", the latter must ensure the accurancy of the compulsory datas he or she is providing. In case of mistake in the personal details wording of the adress, TIBTECH Innovations will not be hold responsible if the product can not be delivered. TIBTECH Innovation is free to cancel an order if the Purchaser's IP adress localization country is different from the country of the billing and/or delivery adress.

 

 

2. PRODUCTS AND PRICES

All prices of products mentionned in the website http://smartshop.tibtech.com are including taxes, except treatment and shipping costs.

TIBTECH 
Innovations is free to modify prices at any time but products will be billed at the price in effect at the validation of the order time.

Reserve of Property : Goods remain the property of TIBTECH Innovations as long as the invoice is not completely paid.

Photos related to products are the most realistic as possible, but there cannot guarantee a perfect ressemblance with the real product. The purchaser understands and agrees with that. In case of doubt about the specifications of one product, the purchaser can contact TIBTECH Innovations throught our contact form : contact

Furthermore, it can happen that errors can occured on the website. The purchaser understands and agrees with that. However circonstances, if product delivered is non-identical as what is mentionned in the website, the purchaser can use its right of withdrawal or the purchaser can use the guarantee of conformity of TIBTECH. In the case of the guarantee of conformity, product can be exchange or the purchaser can require to be refund (partial or total amount of the bill according to the situation)

The ordered products and specials offers made by TIBTECH are valid only while stock lasts.

3 : THE ORDER

The mecanism of ordering is possible only if the purchaser follow step by step the procedure made by TIBTECH Innovations on its website.

As soon as the purchaser log in or sign in (by filling the complete form), customers are advised to check or to modify their delivery adress and also their billing adress. Then, they are advised to pay the bill (The step of the payment is very safe thanks to our bank : CIC)

Products can get paid cash by credit-card at the day of the order. The customer agree that if he/she send his/her credit-card number to our bank (CIC), he/she authorizes the bank to debit his/her account to be debited of the exact amount mentionned on the bill of the order.

The confirmation of the order is equal to an acceptation of those actual terms and conditions of commercial sale. All data given by the customer and the registered confirmation are proofs of the payment. The confirmation is equal to a signature and an acceptation of operations made.

Payments can be made through the secure mode 3D Secure. Information transferred during the data transport over the network are encrypted by a software in order to prevent loss or theft of these information by a stranger.

First, TIBTECH Innovations send an e-mail to the cusrtomer as a confirmation of the order. Then, customer is notified by e-mail as soon as his/her package is shiped with a tracking nulmber in order to follow the transport of the package step by step.

According to the article 1369-5 of the Civil Code related to the e-contract creation, the purchaser can see all details of the order and its total amount. The purchaser can also correct potential errors before confirming the order as an acceptation.

Reserve of Property : Goods remain the property of TIBTECH Innovations as long as the invoice is not completely paid.

We will soon offer the possibility to customers to pay via theur PayPal account. PayPal is the worldwide leader of online payment with simple, fast and secured solutions to buy and sell online.

 

 

4. AVAILABILITY

SMARTSHOP (The official merchant website of TIBTECH Innovations) is dedicated to small quantity and samples only. Therefore, TIBTECH Innovations is free to do not accept or to cancel orders with the same product as soon as the order concerns 3 identical items.

For an order which concerns 3 identical items or more, please, contact TIBTECH Innovations via the following form :  formulaire de contact

Our offer is available as soon as products are published on the website, while stock lasts, and it does not take into account of promotinal or special offers. In the case of a product is not available after an order placement, customer will be notified by e-mail. The order will be automatically canceled and customer will be refund if his/her bank account have been debited.

5. DELIVERY

5.1 - DELIVERY AREAS

All items bought on www.smartshop.tibtech.com are deliverd in the following areas :

>> France, Corsica and Monaco

Package are deliverd via :

- Colissimo with tracking, delivered without signature : For shipments over 50g (0,05kg). Packages are delivered by La Poste only for the France area, generally with a delivery time from 48h to 72h (Average delivery time) 

TIBTECH Innovations could use another carrier for big orders, but without additional costs for the customer.

In order to follow your package, a link will be transferred you during the shipment.

La Poste : Standart mailing for shipments under 50g

>> Europe Area : Germany, Austria, Spain, Finland, Greece, Italy, Netherlands, Poland, Portugal, Czech Republic, United Kingdom, Sweden, Switzerland, Denmark, Norway, Eire (Ireland), Romania, Slovakia, Cyprus, Estonia, Latvia, Liechtenstein, Lithuania, Malta, Hungary, Slovenia, Ukraine, Bosnia and Herzegovina and Bulgaria

Package are deliverd via :

UPS : For shipment over 50g (0,05kg)

5.2 - SHIPMENTS AND RETURNS

Packages are generally shiped within 2 days after receipt of payment via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shiping costs include handling and packing cost as well as postage costs. Handling costs are fixed, whereas freight costs vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shiping costs will be applied to each of them. 

Boxes are amply sized and your items are well-protected.

WARNING! Your package will be shiped at your own risk, but special care is taken to protect fragile objects.

 

 

6. PAYMENT

Terms of payment are only cash by bank transfer (Visa or MasterCard)


The total amount is automatically debited after the placement of the order.

 

 

7. RIGHT OF WITHDRAWAL

According to current laws, customer is free to change his/her mind within 7 days after receiving the product at the delivery address. In this case, customer do not have to justify himself/herslef or to pay penalties to TIBTECH Innovations.


In this situation, and if the customer changes his/her mind within the legal period mentioned on top (Within 7 days after receiving the product at the delivery address), TIBTECH Innovations have to refund price of the product(s) bought and shipment cost to our warehouse. If the product goes back to the customer's delivery address, he or she has to pay for the return.


Returns of the product to our warehouse have to be send exactly as there were when the customer received it (packaging, accesories, user notice and anything else which were in the package) and with a copy of the invoice to an optimized management. It allows to put back on the market the product

In case of a partial return of the order (even with one or more products of the same order) sipment cost will not be refund, even partially.

 

Returns have to be sent to the following address :

TIBTECH Innovations
Customer Service
îlot 9, 10 rue Marie Curie,
ZA de Ravennes les Francs,
59910 Bondues
FRANCE

Customers can not send back an order after the right of withdrawal period unless they contact the customer service first. 

 

8. CUSTOMER SERVICE

For any question, request or information, please, contact the customer service via the contact from : formulaire de contact or by phone : +333-20-85-10-73.

 

 

9. RESPONSABILITY

Products offered are in accordance with the french laws and standarts. If our products are not in accordance with laws and standarts of the customer's country where goods are delivered, TIBTECH Innovations cannot hold as responsible (For example if one of our product is forbidden in a country). It is the customer who needs to look at the laws of his/her country and contact local authorities before placing the order. Customer has to be clearly informed about the import laws for a product or a service he would like to order.

Photos including within the website are considered as illutration only. We advise customers to look at details of the product to know the complete specifications. In case of doubt, or if you need further details, do not hesitate to contact us : contact@tibtech.com

TIBTECH Innovations is responsible to the limit of its website content.

 

10. GUARANTEE

10.1 - LEGAL GUARANTEE

According to legal laws related to the compliance of the product, we refund or exchange the product only if the product is not identical to the order, or if product seems to be faulty. If customer demands a refund, please send us a claim via the contact form

 

Returns of the product to our warehouse have to be send exactly as there were when the customer received it (packaging, accesories, user notice and anything else which were in the package) and with a copy of the invoice to an optimized management. It allows to put back on the market the product

In case of a partial return of the order (even with one or more products of the same order) sipment cost will not be refund, even partially.

 

10.2 - CONTRACTUAL GUARANTEE

Products bought on smartshop.tibtech.com could benefit from a contractual guarantee. If it is the case, it is indicated in the page of the product presented on the website. In order to know the procedure for the After Sales Service for any problem occured or for any breakdown of one of our product, please, contact us via the contact form

In order to benefit from the contractual guarantee of products, you definitively need to keep the invoice of your order.

The contractual guaranatee DOES NOT cover :

- A non-conform or a bad use of the product. Please, to avoid it, we advise you to refer to using advice, notice or any documents concerning the use of the product.
- Breakdown related to accessories use (Supply power cable, ...),
- Defects and consequences related to a non-conform use of the product. (Professional or collective use for example, ...)
- Defects and there consequences related to any externl cause. 

 
Nevertheless, however the circonstances and the situation, you can benefit from the legal guarantee.

 

 

11. APPLICANT LAW

As soon as a customer place an order, he or she agrees with the Terms and Conditions of the Commercial Sales. These terms and conditions are published in France according to legal laws in France. The official language of these terms and conditions are originally French. In case of litigation with industrials or commercials, the exclusively assigned competent court is the Tribunal de Commerce de Lille Métropole (FRANCE).

In case of difficulties or a claim concerning an order, the customer can contact the Customer Service  to find a better solution which is beneficial for each other. The Customer Service is available on the following e-mail address : admin@tibtech.com.

 

 

12. The CNIL (La Commision Nationale de l'Informatique et des Libertés) :
French institution of Information Technology and Freedom

This website is registered to the Information Technology and Freedom National Commission (La Commission Nationale de l'Informatique et des Libertés - Récépissé CNIL 1605604 v 0 du 27 juillet 2012)

Personal data registered in this website will be storeaged and used in application of the law of the 6th of January 1978, related to IT and freedom. Users have a complete access right, they can correct or delete their personal data with notifying us :

- By e-mail : admin@tibtech.com

- By mail with ID justification :

TIBTECH Innovations
Customer Service
îlot 9, 10 rue Marie Curie,
ZA de Ravennes les Francs,
59910 Bondues
FRANCE

Information collected by TIBTECH Innovations during the order procedure are necessary because of the payment and the shipment management from our warehouse to the customer. For this purpose, TIBTECH Innovations is free to communicate these data (partially or completely) to an external service (Bank or Delivery Company for example) who takes care of part of the execution of the order.

TIBTECH Innovations is also allowed to communicate your data to meet legal purposes.

Furthermore, it could happen that TIBTECH Innovations collect other personal data for other purposes, but only with the agreement of the customer of www.smartshop.tibtech.com

Precisely, TIBTECH Innovations could collect, store, or use the following data :

First Name, Last Name, e-mail address, localisation, date of birth, and sometimes, financial information as credit-card numbers or bank account numbers, delivery or billing information, or other data in order to secure and make easier the payment of the customer.

Users have a complete access right, they can correct or delete their personal data with notifying us :

- By e-mail : admin@tibtech.com

- By mail with ID justification :

TIBTECH Innovations
Customer Service
îlot 9, 10 rue Marie Curie,
ZA de Ravennes les Francs,
59910 Bondues
FRANCE